FAQs

1. What kind of products does Los offer?

We specialize in home office accessories designed for remote workers, including:

  • Ergonomic keyboards
  • Laptop stands
  • Blue light-blocking glasses
  • Other accessories that improve comfort and productivity while working from home

2. Do you ship internationally?

Yes, we offer international shipping. Delivery times and shipping costs vary depending on the destination. Please refer to our Shipping Policy for more details.

3. How long does shipping take?

  • Domestic (United States): 3-7 business days for standard shipping
  • International: 7-21 business days, depending on the destination
    For more details, check our Shipping Policy.

4. What is your return policy?

You can return items within 30 days of delivery if they are in their original, unused condition and packaging. Certain items, like final sale or used items, may not be eligible for returns. Please see our Return and Refund Policy for full details.

5. What should I do if my item arrives damaged?

If your product arrives damaged or defective, contact us within 7 days of delivery at symphorien161@gmail.com. Please include your order number and photos of the damaged item, and we’ll resolve the issue promptly.

6. Do you offer exchanges?

Yes, we offer exchanges for defective or incorrect items. Please contact us at symphorien161@gmail.com within 7 days of delivery to arrange an exchange.

7. Can I cancel my order?

You can cancel your order for a full refund if the cancellation request is made before the order is shipped. Once the order is shipped, our return process applies.

8. Are your products environmentally friendly?

We are committed to sustainability and source our products from suppliers who prioritize eco-friendly practices. Many of our products are designed to be durable and minimize waste.

9. How can I contact you for support?

You can reach us via email at symphorien161@gmail.com. We’re happy to assist you with any questions or concerns.

10. Do you offer bulk discounts?

Yes, we provide bulk discounts for corporate or large quantity orders. Please email us at symphorien161@gmail.com with your requirements for a customized quote.

If you have any additional questions, feel free to contact us. We’re here to make your shopping experience at Los as seamless as possible!